VP, Parker Onsite
In the past 23 years I have worked primarily in the tech industry, managing, staffing, leading and developing customer support and sales call centers. In that time, I have been responsible for the success and growth of 6 call centers in 4 states, PA, MN, WA and CT. I also have 5 years experience developing and growing relationships, driving customer service excellence and driving revenue growth with multiple third party US based, near shore and offshore call centers.
My years of experience in call center leadership have helped me to understand the unique challenges of staffing an organization, the ability to be creative in sourcing the right candidates and to be able to staff an organization quickly to meet the changing needs of the business.
This is my second time living in the PNW, which is one of my favorite places in the world! I love the culture and diversity Washington has to offer. I enjoy international travel, exploring local communities (translated, I am a foodie and love to explore the local culinary delights) and spending as much time as I can visiting family and friends.