Patient Intake Manager Needed for a Healthcare Organization

Job ID: 24703
Pay Rate: $85K/YR
Location: On-site in Colquitt, GA
Employment Type: Direct Hire
Schedule: Full Time

A mission-driven healthcare organization committed to delivering superior, safe, and cost-effective care to the community is seeking a Patient Intake Manager. This role is essential to ensure smooth and accurate front-end processes impacting hospital reimbursement and the overall patient experience. Working under the supervision of the Director of Patient Financial Services (PFS), the Manager is responsible for the coordination and supervision of Billing Specialists, Patient Access Representatives, and Schedulers.

The Patient Intake Manager oversees all aspects of patient access and business office operations including billing, scheduling, pre-registration, insurance verification, prior authorization, financial clearance, admission, and registration. This role requires strong leadership, analytical capabilities, and the ability to manage performance standards and drive continuous process improvements across departments.

This organization is known for its strong community presence and family-oriented culture. Employees are supported both professionally and personally, with internal growth and promotion opportunities actively encouraged. The workplace includes an on-site daycare with a preschool and summer program for children up to age 11, supporting work-life balance for team members. The environment promotes collaboration, care, and a genuine commitment to employee well-being, all while upholding high standards of patient service.

This position offers an opportunity to lead a high-impact department that directly contributes to operational excellence and patient satisfaction. The role calls for a dynamic leader who thrives in a fast-paced healthcare environment and is committed to upholding high standards in service, compliance, and care coordination.

What Your Day Brings:
Management:

• Supervise day-to-day operations of patient access and business office functions.
• Direct billing, follow-up, credit and collection activities across service areas.
• Oversee RHC billing and ensure accurate record-keeping.
• Manage staffing schedules and approve timekeeping records.
• Conduct interviews, onboarding, training, performance evaluations, and disciplinary actions.
• Implement departmental policies and procedures; ensure staff adherence.
• Provide staff with timely feedback and create a supportive team environment.
• Monitor AR and work to improve cash flow and reimbursement accuracy.
• Represent the department in interdepartmental meetings and process improvement initiatives.

Operations:

• Evaluate third-party billing processes and revise procedures in coordination with managed care teams.
• Collaborate with department leaders to align billing practices with revenue goals.
• Use data and reports to monitor performance and ensure KPIs and benchmarks are met.
• Facilitate solutions for patient issues and escalate complex matters as necessary.
• Drive continuous quality improvement efforts to enhance efficiency and eliminate waste.
• Lead system implementation, upgrades, and testing efforts.
• Ensure accurate and complete patient data for clinical and billing purposes.
• Maintain working knowledge of reimbursement guidelines, referral protocols, and scheduling requirements.

Training & Development:

• Oversee training for new hires and existing staff.
• Track training progress and competency assessments.
• Schedule and facilitate cross-training initiatives.
• Provide development opportunities and conduct skill evaluations regularly.
• Ensure staff are informed of policy updates and best practices.

Complete other related duties as assigned.

What You Bring:

• Bachelor’s degree in business, healthcare administration, or related field required.
• Minimum of five (5) years of experience in a hospital or medical office setting.
• Supervisory experience and in-depth knowledge of patient access functions strongly preferred.

• Strong communication skills (verbal and written).
• Basic computer proficiency required.
• Bilingual skills are a plus.
• Ability to respond independently to a wide range of situations.
• Must perform job duties in alignment with the organization’s mission and values.
• Commitment to confidentiality, compliance, and ethical conduct.

Working Conditions & Physical Demands:

• Environment includes moderate noise, bright lights, and standard clinical exposure.
• Ability to stand and walk continuously during shift.
• Frequent bending, stooping, lifting up to 20 lbs; occasional lifting over 50 lbs with assistance.
• Requires near-normal vision, hearing, manual dexterity, and coordination.

Professional & Appearance Requirements:

• Scrubs required during shifts.
• Nails must be no more than 2 inches above the nail bed.
• Only natural hair colors are permitted.
• Must maintain a clean and professional appearance per dress code.

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Human Resources, and Non-Clinical Healthcare opportunities throughout the nation. Visit our employment opportunities page at http://www.parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings!  
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.