Business Operations Specialist Needed for a Non-Profit Organization

Job ID: 24704
Pay Rate: $24/HR – $27/HR
Location: On-site in Renton, WA
Employment Type: Contract
Schedule: Mon-Fri, 8:30am-5:00pm

A non-profit organization providing free and confidential support to survivors of sexual assault is seeking a Business Operations Specialist to join its mission-driven team. This role offers a meaningful opportunity to be a compassionate first point of contact for individuals and families navigating trauma.

The Specialist will manage front desk operations, provide administrative and operational support, and play a key role in connecting callers and visitors to the right resources with empathy and professionalism. The ideal candidate brings a calm presence, strong organizational skills, and a heart for service, helping to create a welcoming, supportive environment for all who walk through the door or call-in seeking help.

The organization is committed to equity, inclusion, and anti-racism, and actively welcomes diverse candidates of all backgrounds. Diverse voices and experiences are essential.

What Your Day Brings:
Business Operations Support

• Provide administrative and logistical support to the Business Operations Manager.
• Maintain office supply and furniture inventory; coordinate with external vendors.
• Document and maintain operational procedures and assist with their improvement.
• Offer technical and troubleshooting support to clients and staff.
• Analyze business operations and customer feedback to identify areas for service improvement.
• Ensure compliance with safety standards and relevant regulations.
• Handle purchasing and logistics duties, including processing purchase orders.
• Support planning and execution of training sessions and conferences.
• Assist with the preparation and proofreading of agency materials, including reports and correspondence.
• Prepare and deliver quarterly business operations reports.
• Conduct research related to operations and propose process improvements.

Front Office & Client Support

• Manage the daily functions of the reception area, including welcoming visitors and directing calls.
• Respond to trauma-related calls with care, directing individuals to appropriate internal or external resources.
• Support collaboration with client service teams, including therapists, medical providers, advocates, and CPS personnel.
• Manage incoming and outgoing mail, including handling checks and coordinating express deliveries.
• Ensure efficient flow of communications and materials across departments.

Complete other related duties as assigned.

What You Bring:

• Minimum 3-4 years direct experience.
• Strong written and verbal communication skills. Bilingual in Spanish and English strongly preferred.
• High emotional intelligence (EQ); empathetic and able to respond compassionately to individuals in distress.
• Coachable, open to feedback, and proactive in learning and adapting to new challenges.
• Comfortable taking trauma-related calls and supporting individuals in crisis with calm and care.
• Skilled at multitasking and maintaining focus in fast-paced, high-pressure environments.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access, SharePoint).
• Demonstrated ability to learn and adapt to new technologies and systems.
• Experience with multi-line phone systems.
• Strong organizational and time management skills; able to prioritize tasks effectively.
• Ability to maintain confidentiality and manage sensitive situations with professionalism and discretion.
• Effective collaborator with a diverse and multidisciplinary team.
• Culturally sensitive, inclusive, and committed to ongoing learning around equity and trauma-informed care.
• Capable of independent decision-making within scope of responsibility, especially in the absence of a supervisor.

Benefits Offered by Parker Staffing to Contract Employees:  

• Paid Sick/Safe Time (based on where allowable by law)  
• Medical benefits with multiple plan tiers and Telemedicine access  
• 401K with matching contributions   
• Holiday pay   
• Employee Assistance Program (EAP)

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Human Resources, and Non-Clinical Healthcare opportunities throughout the nation. Visit our employment opportunities page at http://www.parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings!  
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.