This week, we had the opportunity to sit down with Kendra Davison, our On-Site Coordinator for our Parker On-site team at Nintendo of America in Redmond. Kendra has been working with our Nintendo team for over a year, and was eager to share some of her day-to-day experiences and how she works with the Nintendo team to support their Nintendo Associates.
HI KENDRA! WHAT IS YOUR ROLE AND CAN YOU TELL US A LITTLE BIT ABOUT YOUR DAY-TO-DAY RESPONSIBILITIES AS A MEMBER OF THE PARKER ON-SITE TEAM AT NINTENDO OF AMERICA?
As On-Site Coordinator at Nintendo of America I get the unique opportunity of working with our Associates on a daily basis throughout their entire employment cycle. Having the luxury of working on-site allows me to walk candidates through the interview and hiring process, as well as act as a liaison for general questions throughout their entire time as a Parker Associate.
Each day is unique, which makes it so exciting to come into work in the morning. Some of my day-to-day responsibilities include working with Associate scheduling, writing newsletters to spotlight Parker-sponsored contests and events, as well as interviewing candidates for positons ranging from technical support to translation. Our team On-Site at Nintendo values collaboration and we are always working together to plan new and exciting engagement activities to celebrate our Associates and their dedication to excelling in their roles.
YOU MENTIONED AN ON-SITE TEAM. WHAT ARE YOUR FELLOW TEAM MEMBERS’ ROLES?
Only the BEST team! The office is open without any cubicles so we can communicate often and effectively as a team, each bringing unique strengths to the group.
Bjorn Bonholzer is our Sr. Program Manager. He has an extensive background in HR and is always seeking resolutions to whatever conflict may come up. He invests a lot of time in providing career building opportunities for our current Associates – whether it be through resume critiques or advocating for Associates to participate in additional training.
Maria is our resident Recruiter and works to source qualified candidates that would find success in a role with Parker Staffing at Nintendo. She educates candidates about the positions available as well as advertising new roles or events on our On-site Twitter page, @parker_nintendo.
Zoe Stamolis is the VP of Parker Staffing. Over the last 20 years, Zoe was responsible for starting and building the On-site program and has truly created a special environment here at Nintendo.
IN WHAT WAYS DOES THE ON-SITE TEAM WORK TO FORM RELATIONSHIPS WITH YOUR ASSOCIATES?
Each of us make an extra effort to learn about our Associates – what interests them, what they find challenging in their roles. It’s this contact that helps us form relationships and create an environment where we aren’t just their employer but an advocate on their behalf and a friend.
Ways we have encouraged this relationship is through spotlighting a new Associate every month, celebrating Birthdays, sitting down for performance reviews, and having periodic check-ins to learn about their time with Parker Staffing and what we can do to aide their success. Plus… we always have candy in the office so Associates love to stop by and chat!
WHAT ARE SOME OF THE CHALLENGES YOU SEE ASSOCIATES FACE, AND WHAT ARE SOME OF THE CHARACTERISTICS THAT YOUR MORE SUCCESSFUL ASSOCIATES POSSESS THAT YOU THINK CONTRIBUTE TO THEIR SUCCESSES?
Customer Service is challenging, especially when providing technical support for consumers of all ages, backgrounds, and with varying knowledge of the systems. We always tell our Associates the three “keys” to success in the contact center are attendance, performance, and behavior. While these are definitely broad topics, we believe our most successful Associates perform well because they enjoy their jobs, they’re knowledgeable about the products, and they collaborate with their peers to put the consumer first. We find that when Associates focus on teamwork, they are more successful.
WHAT WOULD YOU SAY IS THE MOST REWARDING PART OF WORKING ON-SITE AT NINTENDO?
The most rewarding part of working on-site is forming relationships with the Associates we are fortunate enough to have onboard. This group is so passionate about the products and consumers of Nintendo that it is inspiring to play a part in their employment here.
WHERE CAN JOB-SEEKERS GO IF THEY’RE INTERESTED IN FUTURE HIRING OPPORTUNITIES WITH PARKER ON-SITE AT NINTENDO?
The best place to find updates about when we’re hiring would be through our Facebook page. Not only do we post information about new opportunities, but we also share little snippets of our Associates and the culture we try to foster as an On-site team. Give us a like on Facebook to stay in the know at Nintendo!